Refund Policy
Last updated: 12 August 2026
We offer both a printed series, posted to you, and a digital series, delivered as an instant download. This policy explains how cancellations and refunds work for each and should be read alongside our Terms and Conditions.
Printed Guides (Physical Orders)
Change of mind
You have the right to cancel your order within 14 days of receiving it, for any reason, under the Consumer Contracts Regulations 2013. To cancel, email hello@moneytalksathome.co.uk within 14 days of delivery and we will confirm the return address. You are responsible for the cost of returning the guides unless they are faulty or not as described. Once we receive the returned guides, we will refund you within 14 days.
If something is wrong
Your statutory rights are not affected. By law, goods must be of satisfactory quality, fit for purpose and as described. If your guides arrive damaged, faulty, or do not match what you ordered, email us with photos showing the problem and we will arrange a replacement or refund.
If your order doesn't arrive
If your order hasn't arrived within a reasonable time of the estimated delivery window, contact us and we will arrange a replacement or refund.
Digital Downloads
Change of mind
Before you buy, we ask you to consent expressly to the download starting immediately and to acknowledge that you will lose your 14-day right to cancel once supply begins.
Once supply has begun, you will not normally be entitled to a refund simply because you have changed your mind.
If something is wrong
Your statutory rights are not affected. By law, digital content must be of satisfactory quality, fit for purpose and as described.
If the materials are faulty, are not as described, or cannot be accessed because of a problem with the materials or our delivery, you may be entitled to a repair or replacement, a price reduction or a refund, depending on the circumstances.
How to report a problem
Email hello@moneytalksathome.co.uk with your order details and a clear description of the problem. We will review the issue and take the appropriate steps to put it right.
All
Goodwill refunds
Where no legal right to a refund applies, we may still offer a refund or another solution as a goodwill gesture. Any goodwill decision is made at our discretion and does not affect your statutory rights.
How refunds are paid
Where a refund is due, we will provide it without undue delay and within 14 days after agreeing that you are entitled to it.
We will use your original payment method unless you agree otherwise, and we will not charge a refund fee.